Frequently Asked Questions
Everything parents,
SENCOs and therapists ask us.
No hidden fees, no gotchas. If a question isn’t here, email neurokidsspace@gmail.com and we’ll add it.
Is NeuroKids free?+
Yes. The full Kids Mode toolkit, Autism Buddy AI companion, sensory profile builder, SOS Emergency Card, AAC board and parent journal are free forever for individual families. Schools pay a per-SENCO licence for the caseload dashboard and EHCP auto-collator; there's a 30-day free trial with no card required.
Can schools use NeuroKids?+
Yes. SENCOs get a whole-caseload dashboard with weekly digest emails, EHCP Section-B auto-drafting, a printable Pitch PDF for their head, and a DPIA template ready for their DPO. Book a 15-minute demo at /schools or forward the pitch to your Senior Leadership Team.
Can therapists manage multiple children?+
Yes. Speech & language therapists, OTs, EPs and independent SENCOs can manage a full caseload from the Professional Dashboard — session notes, sensory profiles, longitudinal engagement charts, plus a directory listing at /parent/therapists once approved. Parents invite their therapist with one click; the therapist sees only what the parent shares.
Is my data secure?+
We publish a live security posture at /security that shows exactly where we are, not what we aspire to. TLS 1.3 in transit, passwords are bcrypt-hashed, Kids Mode is PIN-gated. We follow UK GDPR informed principles. A pre-filled DPIA template is provided for your school's DPO to review. Formal ICO registration, independent audits and certifications are not yet complete.
Does it work on phones and tablets?+
Yes — NeuroKids is a Progressive Web App (PWA). Install it on any iPhone, iPad, Android device, Chromebook, Windows tablet or laptop. Works offline for the calming tools and syncs when the connection is back. No app-store approval required.
Is it suitable for non-verbal children?+
Yes. NeuroKids includes a full symbol-based AAC board, a Kids Mode that avoids speech-only interactions, a custom AAC builder for family-specific vocabulary, and a "How does my body feel?" body-scan for children who communicate through gesture rather than words. The Autism Buddy AI companion supports text, symbol taps and picture-based input.
Ready to try it?
Free forever for families. 30-day trial for schools.